We DO NOT offer REFUNDS of any kind. You will have 14 business days with cloudcityvapeshoptx.com based on estimated time of arrival for your order.
Cloud City will offer a 14 day D.O.A ( Dead on arrival) warranty also on Manufacturer defects. ONLY EXCHANGES WILL BE MADE WE DO NOT OFFER REFUNDS.
If you have any other issues after the 14 business days from delivery date YOU WILL NEED TO CONTACT THE MANUFACTURER.
All must be approved by our customer service team, therefore, be sure to contact us before sending any items back to our company. Items that we receive that have not been approved, will not be accounted for and will be properly disposed of.
Our policy covers any manufacturer defective items, dead on arrival items and items that do not appear as listed on the website. Items damaged by misuse or improper care are not covered by our policy! If you received items that you do not know how to use, READ THE INSTRUCTIONS BY MANUFACTURER or please feel free to contact us for proper care instructions and more in-depth information on your items. We are always happy to help.
For sanitary reasons and the overall safety for our customers and staff, we DO NOT accept returns of: Tanks, atomizers, clearomizers, cartomizers, bottled liquid, drip tips, batteries, wick, wires, RDA and RDTAS.