Free Domestic U.S. Shipping on Orders Above $100
Cloud City Vape Shop offers free shipping on domestic U.S. orders that have a basket size of $100 or over, after any discount or coupon is applied. You must select the free shipping option in the checkout.
How long until my order ships?
We aim within 24 hours of ordering but processing times may vary, especially during busy periods when it may take up to 72 hours.
Orders placed over the weekend will start processing Monday morning. We do not ship at the weekend or on public holidays.
How long will my Cloud City Vape order take to arrive?
Depending on which shipping option you chose your order can take up to 7 days to arrive, the estimated delivery times for our shipping options are as follows:
Free Shipping 2-7 business days from despatch
USPS First Class Mail 2-7 business days
USPS Priority 1-4 business days* in transit
USPS Priority Mail Express 1-2 Business days
Shipping times are from the time that the order is shipped and do not include processing time. We aim to ship all orders within 24 hours of being placed, but processing times may vary during busy times, especially where manual age verification is required.
Where does Cloud City Vape ship to?
Cloud City Vape ships to all US states where vape mail is legal, as well as armed forces addresses. We do not ship internationally.
Once your order has been shipped, the tracking number will be sent to the email address you used to place your order - if you don't see it, please check your spam folder before contacting us.
Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
How are replacement parts shipped?
Replacement products and parts are shipped using USPS First Class Mail.